好色先生

Jesper Ek gave a very well received guest lecture to our ESSEC & MANNHEIM EMBA Classes on the topics of leadership and employee engagement. In a short interview, he sums up the salient points of his approach to leadership.

The motto of your talk was "Nothing starts with results 鈥� everything starts with people". How are employee engagement and the success of a team or company related to one another?

In a worldwide study, Gallup showed that only a minority of around 13 percent of employees across industries is engaged, the majority is disengaged, and up to one fourth even actively disengaged. I usually try to explain this by using a metaphor. Try to imagine that your team has ten people and your team is sitting on a very long tandem bicycle made for ten people. According to the data from Gallup, only one and a half of them would be actually making an effort to get the bike moving forward, the majority would do nothing to help, and two and half of them would actually actively use the breaks and keep the bike from moving. Having this in mind, then it is easy to see what impact higher employee engagement would mean for the productivity and success of your team and your whole company.

Why is defining and focusing on a company purpose so important? 

I believe that we all are motivated by the 鈥渨hy鈥�. We are biologically and culturally constructed to find meaning in everything, including our work. But in many companies, the 鈥渨hat we do鈥� has become more important than the 鈥渨hy we do it鈥�. The reason for this is for the most part due to where you focus. Short term results tend to become more important than making sure we remind ourselves of why we exist. But if the company purpose has gotten out of focus, the first question to ask yourself is 鈥淲ho would miss us if we disappeared from the market?鈥�. That way you rediscover for whom you exist and then it is easier to see the why in your purpose and this will boost your employees鈥� motivation.

Is it possible to learn how to lead people (in contrast to managing personnel)?

Yes, absolutely. You can start by being present 鈥渉ere and now鈥� with your people instead of being obsessed with the results. Start with small things, get to know your team members, listen to what they are telling you, acknowledge good ideas, make them feel safe, make them understand why you do things. And don鈥檛 be afraid to turn your back on results for some time: Companies that are emotionally engaged are economically more successful. Take a look at for example where they estimate that the top quartile of engaged companies have both significantly higher profit and growth than the rest.